AccountId: 011433970860
ContactId: 429068bf-7333-4172-8cfe-2bca5b1f7b8c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21780 ms
Total Talk Time (AGENT): 591 ms
Total Talk Time (CUSTOMER): 6901 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/429068bf-7333-4172-8cfe-2bca5b1f7b8c_20250409T20:46_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Yes, how are you? This is all on whom I speaking to?
[CUSTOMER][NEUTRAL] Hello?