AccountId: 011433970860
ContactId: 4274b086-d8b0-4136-a4c6-822934f9ad94
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3049 ms
Total Talk Time (AGENT): 3049 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/4274b086-d8b0-4136-a4c6-822934f9ad94_20250220T18:19_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is speaking. May I help you?