AccountId: 011433970860
ContactId: 42651c41-1f37-4585-ba71-8f243e6ed270
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 64959 ms
Total Talk Time (AGENT): 27697 ms
Total Talk Time (CUSTOMER): 32622 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/42651c41-1f37-4585-ba71-8f243e6ed270_20250116T17:19_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, um, I am working on a group [PII] Incorporated.
[CUSTOMER][NEUTRAL] And I'm trying to figure out.
[CUSTOMER][NEUTRAL] Well, so if you enroll in your primary medical employee spouse, can you elect just employee only for the APL supplemental?
[AGENT][NEUTRAL] Yes, yes, you can. You just couldn't go the other way enrolling in family coverage, so yes.
[CUSTOMER][NEUTRAL] OK, so they have like a grandfathered plan it look like it looks like so that wouldn't matter then.
[AGENT][NEGATIVE] No, whatever.
[CUSTOMER][NEUTRAL] No matter what plan you can.
[AGENT][NEUTRAL] No, they, they would be able to enroll in whatever level of coverage as long as it's not greater than, you know, what their medical coverage is, so shouldn't be a problem.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, thank you for confirming.
[AGENT][POSITIVE] Oh, no problem. I hope you have a great rest of your day.
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][NEUTRAL] Mhm. Bye-bye.