AccountId: 011433970860
ContactId: 423879c7-d3a1-4e6a-a7d3-301afa76e09a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 77190 ms
Total Talk Time (AGENT): 25318 ms
Total Talk Time (CUSTOMER): 32519 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/423879c7-d3a1-4e6a-a7d3-301afa76e09a_20250204T20:20_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, good afternoon, [PII]. Uh, this is [PII] calling from Joanna Studios. Uh, we got one of your invoices and this is a new company with, uh, with only one employee.
[CUSTOMER][NEUTRAL] And um I want to verify with you that this is the first invoice um that we need to pay and secondly if it's possible to pay by wire transfer or out to pay instead of check.
[AGENT][NEUTRAL] OK, so you're needing, you're the admin for the group and you're wanting to verify if you've received the first invoice and what your payment options are, is that correct?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Yeah, basically correct, yes, let's put it that way, yes.
[AGENT][NEUTRAL] OK, yeah, so I can help you. And I'm sorry, what was your name again?
[CUSTOMER][NEUTRAL] My name is [PII].
[AGENT][NEUTRAL] Spell your last name for me, please, [PII].
[CUSTOMER][NEGATIVE] It's [PII].
[AGENT][NEUTRAL] I'm sorry, [PII], what was the last name? I'm not understanding you. I'm sorry.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah.