AccountId: 011433970860
ContactId: 421bb923-4c92-4d16-a06f-629a4d483fad
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8479 ms
Total Talk Time (AGENT): 3880 ms
Total Talk Time (CUSTOMER): 828 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/25/421bb923-4c92-4d16-a06f-629a4d483fad_20250425T18:56_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi