AccountId: 011433970860
ContactId: 4218fb4f-ddcf-48d2-bd10-9cef0442720c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 273850 ms
Total Talk Time (AGENT): 99373 ms
Total Talk Time (CUSTOMER): 84067 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/4218fb4f-ddcf-48d2-bd10-9cef0442720c_20250109T20:06_UTC.wav
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[AGENT][NEUTRAL] Moses gracias apeleiamali sin.
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] Mhm. Do you bet on the star.
[CUSTOMER][NEUTRAL] More.
[AGENT][NEUTRAL] OK, why not. OK, what are you that there.
[CUSTOMER][NEUTRAL] Uh, you say your man that didn't not.
[AGENT][NEUTRAL] Grotestochoro busca and numero de la polio de seguro Social sad.
[CUSTOMER][NEUTRAL] I tell you.
[AGENT][NEUTRAL] And call it a Nido.
[CUSTOMER][NEUTRAL] In the la poliza.
[AGENT][NEUTRAL] Is, is that the any limit available, sir?
[CUSTOMER][NEUTRAL] The number is.
[AGENT][NEUTRAL] OK, call us in the middle is to go to Social.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Both
[CUSTOMER][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] Unoingo Wagon.
[AGENT][NEUTRAL] Crodos unoa [PII].
[CUSTOMER][NEUTRAL] Uh, no, 0.3.
[CUSTOMER][NEUTRAL] [PII] Quadro.
[AGENT][NEUTRAL] OK, yes.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Ecomacy mistake.
[CUSTOMER][NEUTRAL] And you are Antonio.
[AGENT][NEGATIVE] I contrava house.
[CUSTOMER][NEUTRAL] Uh, Fisher [PII].
[AGENT][NEUTRAL] Fisher.
[CUSTOMER][NEUTRAL] Fisher [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Eavis.
[CUSTOMER][NEUTRAL] Uh, silver.
[AGENT][NEUTRAL] Silver.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Is this, is this the Palisa on uh [PII]?
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Porquepaque.
[AGENT][NEUTRAL] No stainless um.
[AGENT][NEUTRAL] Necesita Chear on the department of the recoursoulmano C Alomaar line pharmacy on the.
[CUSTOMER][NEUTRAL] Oh, those two I I don't get see.
[CUSTOMER][NEUTRAL] yeah.
[AGENT][NEUTRAL] It's to handle.
[AGENT][NEUTRAL] Oh,
[AGENT][NEUTRAL] Um, Paresequiesitamos unus Dia masparen contradote in la sista.
[AGENT][NEUTRAL] So the
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Nonstop at all.
[AGENT][NEUTRAL] Ojala pronto vatar la la sista.
[CUSTOMER][NEUTRAL] OK, uh, nea neesita you don't have peer.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, a little but it's a one OK they was there in caso Noga me I needed that.
[CUSTOMER][NEUTRAL] see it.
[AGENT][NEUTRAL] In the end
[AGENT][NEUTRAL] See it Chikirimarnoscommoelunnier martes so halavaar nosytema podemos mandaunnathetaor email I said see see [PII].
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh yeah. OK, I am.
[AGENT][NEUTRAL] OK, [PII] gracias [PII].
[CUSTOMER][POSITIVE] Got you.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The one man.
[AGENT][NEUTRAL] Gracia [PII]. bye-bye.
[CUSTOMER][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] Yeah