AccountId: 011433970860
ContactId: 420ebe2f-bb9b-45f1-bad7-3d6e65a56974
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 405609 ms
Total Talk Time (AGENT): 92054 ms
Total Talk Time (CUSTOMER): 139051 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/420ebe2f-bb9b-45f1-bad7-3d6e65a56974_20250417T15:21_UTC.wav
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[AGENT][NEUTRAL] It has just been a my American public life. My number is [PII].
[CUSTOMER][POSITIVE] Hermosa.
[CUSTOMER][NEUTRAL] Yeah Burgos aversit to you that er mananona form decordi go for que era reclaac and don't say you know la trai phone yeah you got la no no pude and don't say I made um numerro the email.
[CUSTOMER][NEUTRAL] Don't the podiasmviar la forma pero Paridoorquecumbierformaariamoquetava noticia.
[AGENT][NEUTRAL] Oh, OK, you that policy number of the polisa.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][POSITIVE] Ah, better about that.
[CUSTOMER][NEUTRAL] er er re docua process.
[CUSTOMER][POSITIVE] Perino redo quadro safe.
[AGENT][NEUTRAL] Issufaimor.
[CUSTOMER][NEUTRAL] Novi prevent this says that's the sentence simple.
[AGENT][NEGATIVE] OK, in medijoque, um, nosta fun and do cor electronico queledimas.
[CUSTOMER][NEUTRAL] See, oh yeah, peque preta or sepoundida saysquerecio de resinos in cuenta que paleaming.
[AGENT][NEUTRAL] No one noseario como de la reclamacionapagos.
[AGENT][NEUTRAL] See, uh-huh.
[CUSTOMER][NEUTRAL] Ah, OK, and and fora quetine ungo delemero ques the yama forma concodio de prosedimiento.
[AGENT][NEUTRAL] CE el dinostico tambien verda el diagnostic diagnosticovalaraqueal uh-huh.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] She then be agnostic.
[AGENT][NEUTRAL] Soulo Electronics care team out of IMA [PII].
[CUSTOMER][NEUTRAL] And erase a er.
[CUSTOMER][NEUTRAL] 8
[CUSTOMER][NEUTRAL] ARN.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Aroba
[CUSTOMER][NEUTRAL] Ah, Amy
[CUSTOMER][POSITIVE] B U B L is fun.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] querado, you like the NBA inclusiveloo mere direction no it's 50 yeah.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK, the heyama er visa lie sit and not your department reclamoirmento.
[AGENT][NEUTRAL] No esotrolape.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, we are married.
[AGENT][POSITIVE] Got you.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Uh, let's see.
[AGENT][NEUTRAL] All right, uh.
[AGENT][NEUTRAL] Signature and signature.
[AGENT][NEUTRAL] Getting uh
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Hello, I'm [PII].
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] OK, gracias perspera. So, um, [PII] partament mandacor electronico paraquinomas, um, mande ella reclamac patras puede che to correda aversillo residio.
[CUSTOMER][NEUTRAL] Parro mamati.
[CUSTOMER][NEUTRAL] Tiny.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, see, she know.
[AGENT][NEUTRAL] In another album.
[CUSTOMER][NEUTRAL] No, it's a todo it's the tegulaunto clade.
[AGENT][POSITIVE] See it's era deli, yeah. Mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Ah, Palia. OK, perfecto.
[AGENT][NEUTRAL] polia porque claacion.
[CUSTOMER][POSITIVE] Perfecto graciamotoso.
[AGENT][NEUTRAL] You know.
[AGENT][NEUTRAL] Una semana para processor.
[CUSTOMER][POSITIVE] Fantastico. OK, Gracia.
[AGENT][NEUTRAL] when Nia is my American public life bye.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Bye bye.