AccountId: 011433970860
ContactId: 41f5e775-4e1f-4e07-b418-9a16305cbb4b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 398730 ms
Total Talk Time (AGENT): 166589 ms
Total Talk Time (CUSTOMER): 167637 ms
Interruptions: 1
Overall Sentiment: AGENT=2.4, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/28/41f5e775-4e1f-4e07-b418-9a16305cbb4b_20250228T20:18_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] Oh, now I wanna startlamandora Doctor [PII], Doctor Pulmonologo.
[CUSTOMER][NEUTRAL] referendumente moto.
[AGENT][NEUTRAL] Mm, we wanna start this fiella number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Oh, [PII].
[AGENT][NEUTRAL] A guerilla laouelia de la soda.
[CUSTOMER][NEUTRAL] El Norapoa segurado is uh cerrodos.
[CUSTOMER][NEUTRAL] Quadroses Quadroses nueocho emeleocho.
[AGENT][POSITIVE] Just gracias to the conti put over the telephone or or laymanca is so connected.
[CUSTOMER][NEUTRAL] Seesoueinco cuatro dosiete unocerro cuatro uno uno.
[CUSTOMER][NEUTRAL] Ernesto.
[AGENT][NEUTRAL] You know director [PII].
[CUSTOMER][NEUTRAL] Extension CN.
[AGENT][NEUTRAL] Which is in my gracious for confirmation information for verification information my work to say OK systemle me purport for bring that number complain to ease question.
[CUSTOMER][NEUTRAL] El Nobre completo de la pacientes and er rio seco.
[CUSTOMER][NEUTRAL] Eracena immiento es novibrecasa mir novacientosesenta.
[AGENT][POSITIVE] Just gracias to confirm my information you know a standoor beneficiosle he believe that parapolisa is.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK, perfect. Well weacomer primeroondle uh la poliaqui uh actmentevigente numercomedes osti rovigente is el unose iete.
[AGENT][NEUTRAL] Tre says
[CUSTOMER][NEUTRAL] Oh no I say.
[AGENT][NEUTRAL] Cerrores.
[CUSTOMER][NEUTRAL] 03.
[AGENT][NEUTRAL] Yes, the police is effective but the pardon.
[CUSTOMER][NEUTRAL] Yeah but medijer paradapaciente and um la posa senor and Ivario seco Ana rio seco even his que la lure polia DSA sietere say serores.
[AGENT][POSITIVE] Correct, I see.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] OK perfect so.
[CUSTOMER][NEUTRAL] Er, corasona mhm see no dime.
[AGENT][NEUTRAL] Yes, the police.
[AGENT][NEUTRAL] Uh, no, I'm gonna take effectiva esta police effectivo part del primero de nero de losino e sect andtiva.
[CUSTOMER][POSITIVE] OK, perfecto er una consulta te teguro cure it is the yeah the loo el.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] E office visit Commocient follow up.
[AGENT][NEUTRAL] Oh yeah this information or permit forward uh.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] Er, when I.
[AGENT][NEUTRAL] Its permit and clonefisquesacatupa is a disclaimer lane.
[AGENT][NEUTRAL] And effector a polisa cure lands visitittaic doctor [PII] visa tortamento or prose.
[AGENT][NEUTRAL] Para el copado la via meino que telapolia cure ass in cuenta la resorvicita maxima cuatrovicias porpala maximo de ochovicias in total portolas persona in a polia.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, may he take a cure solamente cuatrovicia sales specialista.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEGATIVE] Entecasoe desincuenta dolarestecaso Celcercopago del seguro primario mas el patina quepa frencia.
[AGENT][NEUTRAL] Yes.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Yasseria, uh, responsiblia del paciente er monto applica despola de principal aribelos encus.
[CUSTOMER][NEUTRAL] And Tiano.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfecto.
[CUSTOMER][NEUTRAL] Kilostratamiento silo cuento or tambien.
[AGENT][POSITIVE] It's atamento silo cure maximo de al maximo beneficilicataminosolare person.
[CUSTOMER][POSITIVE] OK, perfecto perfecto permioito noja.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][POSITIVE] Yeah I'm gonna let's go.
[CUSTOMER][NEUTRAL] Hello me her no matter referencia parala yammada.
[AGENT][NEUTRAL] Put sala fechado imminumcuencia minumresotto queteteo lapiso.
[CUSTOMER][NEUTRAL] You a.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Uh perunta er para 99204 buttecodicomocienteta mean curelo mimosincuenta mesab correcto solamente parairmar loque it's 992 0499214 cure el sincuenta do OK perfecto lise me referencia to nobre la fe.
[AGENT][POSITIVE] Yes yes.
[AGENT][POSITIVE] Correct.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] Perfect
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] 16.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Important
[CUSTOMER][POSITIVE] Hello [PII] gracia mucha gracias [PII] we are male.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Anyway
[CUSTOMER][POSITIVE] You are good you bye bye.