AccountId: 011433970860
ContactId: 41f43470-97d7-4d94-af57-0c22494d5634
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 165360 ms
Total Talk Time (AGENT): 70296 ms
Total Talk Time (CUSTOMER): 68902 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/41f43470-97d7-4d94-af57-0c22494d5634_20250110T16:53_UTC.wav
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[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] See buenos diaocombi nobres esperanza yomando del baptists sarificaun beneficios per er er muto um liente brente muto.
[AGENT][NEUTRAL] OK, pharmacs of the police.
[CUSTOMER][NEUTRAL] Cerono says cinco nueve cuatro uno sieteida marine cuatro diaste there's the cuatro.
[AGENT][NEUTRAL] The performing telephone call is connected.
[CUSTOMER][NEUTRAL] Ciete Ocho says Cincoietere.
[CUSTOMER][NEUTRAL] 6006.
[AGENT][NEUTRAL] I extension was the director.
[CUSTOMER][NEGATIVE] No a linear direct.
[AGENT][NEUTRAL] In gracious email forward confirm my number e laser is mass.
[CUSTOMER][NEUTRAL] Ida Marin Quattro the asic descent cuatro.
[AGENT][NEUTRAL] Which is my Gracia you say Manor and
[AGENT][NEUTRAL] Verification beneficial, correct, OK.
[CUSTOMER][NEUTRAL] I'll
[CUSTOMER][NEUTRAL] CA atti uh ultraso de los senosoqueriaca cues el el loquez la reposabida the outpatient benefits.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The wayacques unaca the power it's just a disclaimer.
[AGENT][NEUTRAL] Um, the.
[CUSTOMER][NEUTRAL] OK, Eottoes supremer uh letter depe you.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] 00, so, 00, OK, yes yes.
[AGENT][NEUTRAL] Bye bye.
[AGENT][NEUTRAL] The police is effectivo parthe primeroenerrolosmiino is avai paraservicios outpatient and policeari the beneficio de as the.
[AGENT][NEUTRAL] Steinlareal persona.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Iviatovigente no salad I stay on you.
[AGENT][NEUTRAL] The cinco marine.
[AGENT][NEGATIVE] Not the sounding owners as beneficial.
[CUSTOMER][NEUTRAL] Oh, OK, can we know, OK, um, DNA unumero de referencilamada.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] Uh, no, esoto muchisimas gracio.
[AGENT][NEUTRAL] You want to put a sing in my bed.
[CUSTOMER][NEUTRAL] OK bye bye.