AccountId: 011433970860
ContactId: 41cc0f4f-8b4e-451d-83d0-e8d408e6e2c0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 199059 ms
Total Talk Time (AGENT): 81017 ms
Total Talk Time (CUSTOMER): 88432 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/41cc0f4f-8b4e-451d-83d0-e8d408e6e2c0_20250623T15:41_UTC.wav
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[AGENT][NEUTRAL] We wanted the years.
[CUSTOMER][NEUTRAL] Hello? hello?
[AGENT][NEUTRAL] B.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] See bueno Dias er eratoser, Julia leal de la companera food por favors sierra que me you de paraer power traves telefono.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII] where are you.
[CUSTOMER][NEUTRAL] See, uh, loa cer la consmioloa cer latter the American rela companing.
[AGENT][NEUTRAL] OK, uh, seal group.
[CUSTOMER][NEUTRAL] Come on now el group doogentave.
[AGENT][NEUTRAL] I know but we.
[CUSTOMER][NEUTRAL] No Cecilia al numero de factura C.
[AGENT][NEUTRAL] Uh mm was on 121 of those repo confirm no el nombrela comp is used is uh la person contact or autoa uh as the people of the transactions.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] T
[CUSTOMER][NEUTRAL] Come on now, a number uh La Copantara Food Corporation.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, so number argo confirm is la persona.
[CUSTOMER][POSITIVE] See your so who bueno.
[CUSTOMER][NEUTRAL] Uh la la senora Marta de Verona yotravajo the partamento de contabla so accounts and payroll coordinator seeer soilen car laura lo palo que pasa quelois online permita momentolon pero commodea ICH checking.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You enter checking peando give up in routing number account number ACH paralo checking account and no sotro novamosa conqueyoy vine queerlo lacerlo de la.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] 7 a permit transferal department building conc [PII].
[CUSTOMER][NEUTRAL] Come on now.
[CUSTOMER][POSITIVE] See, see, see, yes I do yes I do.
[AGENT][NEUTRAL] Perfect. Permito no.
[CUSTOMER][POSITIVE] Good.
[CUSTOMER][NEUTRAL] Ferring
[CUSTOMER][NEUTRAL] Thank you for calling APO. This is [PII]. Can I help you?
[AGENT][NEUTRAL] [PII], good morning. How are you doing? This is [PII] from Claims. I have group number 27089 on the line. They're trying to make a payment with a credit card.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] All right, um, I got the person on the line, she's, she's ready to be transferred.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Here she comes. Thank you very much.