AccountId: 011433970860
ContactId: 418ecfef-9a02-413a-8d78-4c9b57d3c4c0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41299 ms
Total Talk Time (AGENT): 6307 ms
Total Talk Time (CUSTOMER): 31247 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/418ecfef-9a02-413a-8d78-4c9b57d3c4c0_20250401T17:22_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII] and the last time I called APL I spoke to someone named [PII] and she told me if I had a problem, uh, if I had a pro.
[CUSTOMER][NEUTRAL] If I, I'm sorry, my husband's calling me, but I need to talk to you. I can't call [PII].
[CUSTOMER][NEUTRAL] Uh oh.
[CUSTOMER][NEUTRAL] OK, I got to start over.
[CUSTOMER][NEUTRAL] I, I'm gonna have to call back because he's in, OK, thank you, sweetheart. I'll call.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.