AccountId: 011433970860
ContactId: 4185c131-db14-4ccd-b0a1-54e67a47125b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 941159 ms
Total Talk Time (AGENT): 154819 ms
Total Talk Time (CUSTOMER): 241993 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/4185c131-db14-4ccd-b0a1-54e67a47125b_20250410T16:28_UTC.wav
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[AGENT][NEUTRAL] That's yes I'm an American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Or lemons.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] more than a log in just like nova it's the you know super no supercomolo el systemma it's the nothing gout or iPhone no esquenolo permit.
[AGENT][NEUTRAL] OK, you put on that call is a number of the police.
[CUSTOMER][NEUTRAL] You know so
[CUSTOMER][NEUTRAL] El la erro venticinco sero redo cuatro says.
[AGENT][NEUTRAL] It's number is simian.
[CUSTOMER][NEUTRAL] [PII] that's a simple.
[AGENT][NEUTRAL] In my car to directionic or electronico.
[CUSTOMER][NEUTRAL] [PII] who ento [PII] rerero the whole show.
[AGENT][NEUTRAL] Is a electronic copper power.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] That yes, so Cesareando enosa pajina and a website I am [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] In Guole um.
[AGENT][NEGATIVE] Cesarean for lamerave medida.
[CUSTOMER][NEUTRAL] C.
[CUSTOMER][NEUTRAL] Does this a logging oh no no la primerabe.
[CUSTOMER][NEUTRAL] And see boy a new userla auevoario.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] One.
[CUSTOMER][NEUTRAL] And don't say in total informacion so young individual.
[CUSTOMER][NEUTRAL] I saidguradorapele.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] There is uh
[CUSTOMER][NEUTRAL] last name [PII].
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] So lapiopo Burgos spacio Hernandez.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][NEUTRAL] A.
[CUSTOMER][NEUTRAL] OK, ID.
[AGENT][NEUTRAL] Il Hernande inlata alinal porque no novos sufficentesspaio so not laceta.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I be set and you think go.
[AGENT][NEUTRAL] So I I have nomero de de seguro Social.
[CUSTOMER][NEUTRAL] Catering.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, yeah go decoposan.
[CUSTOMER][NEUTRAL] No she goes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And or electronicedia.
[AGENT][NEUTRAL] LA Realty.
[AGENT][NEUTRAL] It's a pee.
[CUSTOMER][NEUTRAL] L.
[CUSTOMER][NEUTRAL] I'm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, I see. I uh.
[AGENT][NEUTRAL] Uh, but
[CUSTOMER][POSITIVE] Yeah I do.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] Usernameongo Lus and Ugo.
[AGENT][NEUTRAL] Looking at uh-huh with you sir.
[AGENT][NEUTRAL] Is the.
[AGENT][NEUTRAL] Then an unseen bulla.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Solave
[CUSTOMER][NEUTRAL] OK, morning, [PII].
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It's the listener.
[CUSTOMER][NEUTRAL] Give me the moment.
[CUSTOMER][NEUTRAL] And text message phone I can I'll look them in.
[AGENT][NEGATIVE] No, no, nothing I keep on it.
[CUSTOMER][NEUTRAL] OK, don't say how next.
[CUSTOMER][NEUTRAL] Just the please enter a valid user name.
[CUSTOMER][NEUTRAL] I been there.
[CUSTOMER][NEUTRAL] Uh no my password.
[CUSTOMER][NEUTRAL] It's the thing [PII] here no.
[AGENT][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEGATIVE] Uh no.
[CUSTOMER][NEUTRAL] OK, we have a local.
[CUSTOMER][NEUTRAL] OK, you get and no matter.
[AGENT][NEUTRAL] See, then I get the net, mhm.
[CUSTOMER][NEUTRAL] You know, like.
[AGENT][NEUTRAL] Oh no ma'am.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And and the lao.
[CUSTOMER][NEUTRAL] OK, I don't know.
[CUSTOMER][NEUTRAL] my next but I just look at that in the.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] This [PII] please enter a valid username to deluvente.
[CUSTOMER][NEUTRAL] The contenga combination dele numeral.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's underscore and score and dash.
[AGENT][NEUTRAL] [PII]. Mhm.
[CUSTOMER][NEUTRAL] But I can tell [PII] and symbolo.
[AGENT][NEUTRAL] No, can I, I.
[CUSTOMER][NEUTRAL] For [PII].
[AGENT][NEUTRAL] The [PII] and um el symbolo de dinero.
[AGENT][NEUTRAL] It's the one [PII]. I, I have a jolebalosimbulos que queue.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The other.
[AGENT][NEUTRAL] See inoperimes a user name [PII].
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Was it a go?
[CUSTOMER][NEUTRAL] So you go in a hurry.
[CUSTOMER][NEUTRAL] We've been going through a lot.
[CUSTOMER][NEUTRAL] Mm I see I'm not the same.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yes, [PII] menu.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] I can underscore this uh mosa Rae.
[AGENT][NEUTRAL] Eland is gonna uh-huh.
[CUSTOMER][NEUTRAL] But it's like a passport. No i you know.
[AGENT][NEUTRAL] You say it.
[CUSTOMER][NEUTRAL] I forget youbuyaiminoula.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] And let me know that.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] You can drop the grow.
[CUSTOMER][NEUTRAL] No, no second malaki mealindo digital extra they have a.
[AGENT][NEUTRAL] CS if physical tele for not a man that was contravajo.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][NEGATIVE] No, no melo nothinglo compusadorra, er.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Then.
[CUSTOMER][NEUTRAL] next in a Americannada.
[CUSTOMER][NEUTRAL] Ah yeah.
[AGENT][NEUTRAL] King for sita de scuenta.
[CUSTOMER][NEUTRAL] Look claquerecios in cuenta.
[AGENT][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] In to say yes 2 are er la la Orden del merio.
[AGENT][NEUTRAL] See um I mean they have the.
[AGENT][NEUTRAL] So the podacor electronico que puetiliar um as puelo de scor electronico.
[AGENT][POSITIVE] And documentum and no masquera de lisa.
[CUSTOMER][NEUTRAL] Uh, but then they, OK I don't know.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh-huh, give me.
[AGENT][NEUTRAL] I said care C I L A AA.
[AGENT][NEUTRAL] Team, T A I M A.
[AGENT][NEUTRAL] So Junto care team Aroba.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I am mama public [PII]
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] At Amy.
[AGENT][NEUTRAL] Mhm. Public.
[CUSTOMER][NEUTRAL] From the public.
[AGENT][NEUTRAL] Um ube L A E.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] On the phone.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Singaroy yeah [PII] it does say hierel documento yeah.
[AGENT][NEUTRAL] Berlo is a or electronica uh-huh.
[CUSTOMER][NEUTRAL] OK [PII].
[AGENT][NEUTRAL] You know that Algoma.
[CUSTOMER][POSITIVE] No, it's just the graza.
[AGENT][NEUTRAL] OK, but when the I should be in my American Public Life bye.