AccountId: 011433970860
ContactId: 41831f45-7007-4d90-b3d2-21dad6acf557
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20549 ms
Total Talk Time (AGENT): 9061 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/41831f45-7007-4d90-b3d2-21dad6acf557_20250123T20:08_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.