AccountId: 011433970860
ContactId: 41782e84-b3b1-4812-9d5b-fba9ea33d02d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49799 ms
Total Talk Time (AGENT): 20531 ms
Total Talk Time (CUSTOMER): 23141 ms
Interruptions: 0
Overall Sentiment: AGENT=2.1, CUSTOMER=1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/41782e84-b3b1-4812-9d5b-fba9ea33d02d_20250103T19:29_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yes, my name is [PII] and I'm calling from Consultants in Gastroenterology. Um, a member just handed us a copy of this card, and I'm wondering is there a way to file a claim electronically or is this paper only?
[AGENT][NEUTRAL] You can file electronically. Let me give you the uh payer ID number.
[CUSTOMER][POSITIVE] Thank you.
[AGENT][NEUTRAL] You're welcome. It's 60801.
[CUSTOMER][NEUTRAL] So 60801.
[AGENT][POSITIVE] Yes, ma'am. That's correct.
[CUSTOMER][POSITIVE] OK perfect well thank you very much.
[AGENT][POSITIVE] You're so very welcome you have a good day and thanks for calling APL.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][NEUTRAL] Bye bye