AccountId: 011433970860
ContactId: 416af5cc-10a9-483f-b3b4-6989ae9c1afe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27100 ms
Total Talk Time (AGENT): 6552 ms
Total Talk Time (CUSTOMER): 7128 ms
Interruptions: 0
Overall Sentiment: AGENT=-1.3, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/416af5cc-10a9-483f-b3b4-6989ae9c1afe_20250422T13:54_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey, [PII], it's [PII]. How are you?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEGATIVE] I can't hear anything.
[CUSTOMER][NEGATIVE] Oh no.
[AGENT][NEUTRAL] Hello?