AccountId: 011433970860
ContactId: 4139adf1-77e7-4f12-9e1b-ec97f4fb06bd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7139 ms
Total Talk Time (AGENT): 2779 ms
Total Talk Time (CUSTOMER): 830 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/4139adf1-77e7-4f12-9e1b-ec97f4fb06bd_20250213T21:07_UTC.wav
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[AGENT][NEUTRAL] Contacting APO, my name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah. Hi, [PII]. My name