AccountId: 011433970860
ContactId: 411fcef1-42c1-4fe7-b96a-4260bfe52a87
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21409 ms
Total Talk Time (AGENT): 7502 ms
Total Talk Time (CUSTOMER): 12719 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=3.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/411fcef1-42c1-4fe7-b96a-4260bfe52a87_20250203T15:59_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hey, [PII], good morning. It's [PII], heck of a nice guy. How's it going today?
[AGENT][POSITIVE] I'm good. How are you?
[CUSTOMER][NEUTRAL] Oh good. Hey, can you hold on just for this lawyer girl who's who I gotta get a gap card. She's calling me. Can you hold on for a second?
[AGENT][POSITIVE] Yeah, absolutely, go ahead.
[CUSTOMER][POSITIVE] Alright thanks.