AccountId: 011433970860
ContactId: 40fc5b43-4651-42ff-ab20-c0e8f6dba437
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 66000 ms
Total Talk Time (AGENT): 10200 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/40fc5b43-4651-42ff-ab20-c0e8f6dba437_20250109T15:26_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.