AccountId: 011433970860
ContactId: 40bcd10a-e44a-4214-9415-31347c7e1e31
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49880 ms
Total Talk Time (AGENT): 18912 ms
Total Talk Time (CUSTOMER): 12458 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/40bcd10a-e44a-4214-9415-31347c7e1e31_20250414T12:52_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Yes, I can hear you. Can you hear me?
[AGENT][POSITIVE] I can. Yes, sir. How can I help you this morning?
[CUSTOMER][NEUTRAL] I'm trying to see uh.
[CUSTOMER][NEUTRAL] Where I can use my uh my coverage.
[AGENT][NEUTRAL] I'm sorry, there's some background noise making it a little difficult for me to understand you. Yes, so what was your question?
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Yeah