AccountId: 011433970860
ContactId: 405e1445-cb00-46cf-ac25-8d6b09627413
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 629640 ms
Total Talk Time (AGENT): 216133 ms
Total Talk Time (CUSTOMER): 316512 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/405e1445-cb00-46cf-ac25-8d6b09627413_20250312T19:04_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] But I tell you.
[AGENT][NEUTRAL] We're gonna start.
[CUSTOMER][NEUTRAL] Hey
[CUSTOMER][NEUTRAL] And uh the the ungogola here the cuatro er junto.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I come up, uh, come up parando el ga para parapoomento yes.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] I'm a solicit I'm being and make me la on the galagamentoel de seur er make it into pesos rea.
[CUSTOMER][NEUTRAL] It doesn't know the new apollo and one people name name me [PII] get out he out so there too you can hear us how we call a polema guy well some guy.
[AGENT][NEUTRAL] OK, and, uh, the police are gonna pay carformacion leos the other way.
[CUSTOMER][NEUTRAL] Numeral pay me they they go in there are there are.
[CUSTOMER][POSITIVE] Yeah I I made them forward.
[CUSTOMER][NEUTRAL] I really.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] They go there.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] [PII] Dinue.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] OK, no [PII]
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Seniors
[AGENT][NEUTRAL] In telephone.
[CUSTOMER][NEUTRAL] See me me me just say cinco ochoiete docinco nos.
[CUSTOMER][NEUTRAL] Eatinco west.
[CUSTOMER][NEUTRAL] King Florida.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] grass.
[AGENT][NEUTRAL] He, uh, to the esperando beneficios.
[CUSTOMER][NEUTRAL] See, you know, I don't know. Look at look at it's a pro on the because you got and you gonna go put my reso me what.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] That and.
[CUSTOMER][NEUTRAL] And yeah you.
[CUSTOMER][NEUTRAL] December
[CUSTOMER][NEUTRAL] That's the time we are you know you.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and then.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Claro senorvaraser la polio conapele es unapolisa de disabilliad disabilad corta eso quere cirquelevate.
[AGENT][NEUTRAL] Uh just uh.
[AGENT][NEUTRAL] Alcio de locute.
[AGENT][NEUTRAL] Amen.
[AGENT][NEUTRAL] Um, emercividoreclamos in embargo estreclamo er emo solicitadoerre medios parapoder contartolo erviciosquite residio diaspoder as Carlos those beneficio de cudo la polisa.
[CUSTOMER][NEUTRAL] But yo Mandeloo Mandeloo you know mandecordinala graciela.
[CUSTOMER][NEUTRAL] Uh, freema put or do.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] It's a brero is resa de lamolava no proximamentejamo solicita los er.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Reco Meos del deltamento visa.
[CUSTOMER][NEUTRAL] On [PII]. I don't know no no problem the problem that I have to get yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Intendos in desta desa fortunamenteses protocologala polia sig parapo er a beneficios.
[CUSTOMER][NEUTRAL] Yo yo I man man Mariavi to Maria Isaa yeah again and the palme again pita de palmeto.
[CUSTOMER][NEUTRAL] Maybe.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] I said meloburi.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Eraser leo er esto escomo la polia funa la polia is the mosque terminartodos.
[CUSTOMER][NEGATIVE] Don't believe
[AGENT][NEUTRAL] Total in parades beneficio de cudaoque solicito el elido medio er de lore messy gusta puede and contact to consulo el el leisoloacion solicitlo record mes is uh there is queer me informacpodamos alisa el processamento declamo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That's yeah MBO so the do.
[CUSTOMER][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] But I told this has in you.
[CUSTOMER][NEUTRAL] copy this.
[AGENT][NEUTRAL] She's the DNA she said TNA possession on the lore medical the the social issues in this er ygusta biosis informacla process.
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] that.
[CUSTOMER][NEUTRAL] Uh yeah yeah.
[AGENT][NEUTRAL] 6 and number the facts are called SL ocho.
[AGENT][NEUTRAL] Trese Cinco.
[AGENT][NEUTRAL] No cuatroentres.
[CUSTOMER][NEUTRAL] Uh, the era.
[CUSTOMER][NEUTRAL] Mbilavala.
[AGENT][NEUTRAL] The names carviarqueos de loquestamos solicitors determinals beneficios.
[AGENT][NEUTRAL] But suhero sipueremente consumeddio favor nosaga yoga telo record medicals de los servis recivido assistolovir.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, you were already er er poo the better me the Iona pande la clinica and at the end.
[CUSTOMER][NEUTRAL] They drama.
[CUSTOMER][NEUTRAL] being in the local.
[CUSTOMER][NEUTRAL] the end.
[CUSTOMER][NEUTRAL] He said we are, we will come on then we have too.
[AGENT][NEUTRAL] And steer le le rose segure de quesosos cue solo record medios.
[CUSTOMER][NEUTRAL] Did they
[AGENT][NEUTRAL] Porquelo questamos solicitando para contino process or lamos systems manda informac que no mediosest toba as cirque masvienar de masel processino de sorelamos.
[CUSTOMER][NEUTRAL] Well, we are where we are rata the the the record I just you know like.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Got
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Yeah, I think you have to the point. I mean you love me.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] The thought that for um for you.
[CUSTOMER][NEUTRAL] Because they only selected that day.
[AGENT][NEUTRAL] I uh.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Oh, I, uh.
[CUSTOMER][NEUTRAL] Hello possibly.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] What it what I tell you what the same movie.