AccountId: 011433970860
ContactId: 40459ab7-5d8f-4939-914e-fe1f19e49948
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23250 ms
Total Talk Time (AGENT): 3699 ms
Total Talk Time (CUSTOMER): 11230 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/40459ab7-5d8f-4939-914e-fe1f19e49948_20250311T22:17_UTC.wav
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[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hi this is.
[CUSTOMER][NEGATIVE] Yeah, when I, whenever you whenever I call you and you answer, I can never hear you. You're so faint it's hard to hear you. Can people hear you on this line?
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I can hardly hear you.
[CUSTOMER][NEUTRAL] Let me try back.