AccountId: 011433970860
ContactId: 40270ac2-e463-409a-8e49-8eee5fc9dc8e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8539 ms
Total Talk Time (AGENT): 3869 ms
Total Talk Time (CUSTOMER): 828 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/40270ac2-e463-409a-8e49-8eee5fc9dc8e_20250311T19:59_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] This is