AccountId: 011433970860
ContactId: 400aac2f-ecd2-4d7c-ac5e-e9a5bed62a8e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 106860 ms
Total Talk Time (AGENT): 42838 ms
Total Talk Time (CUSTOMER): 49587 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/400aac2f-ecd2-4d7c-ac5e-e9a5bed62a8e_20250121T19:11_UTC.wav
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[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hey, it's, it's me again. I'm sorry about that. It's [PII].
[AGENT][NEUTRAL] Oh hey.
[AGENT][NEUTRAL] That's OK. No, but I was gonna ask is if what is the group because I can look it up, we should have saved the.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] No, it's a, well, let me give you something similar. It's gonna be um 26,900.
[AGENT][NEUTRAL] 26,900.
[CUSTOMER][NEUTRAL] Yeah, I think it's [PII] and then [PII]. I just never, I just need to get it right for [PII] because there's gonna be nothing but Medli 9 coming the way.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, give me that 26.
[CUSTOMER][NEUTRAL] Yeah, it's gonna be 26,900, yeah.
[AGENT][NEUTRAL] 9
[AGENT][NEUTRAL] 00 sorry.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] It's OK, don't worry about it.
[CUSTOMER][NEUTRAL] And where where are you in [PII] or are you in [PII]? OK.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] No, [PII].
[CUSTOMER][NEUTRAL] It's getting down to 41 degrees here in [PII]. It's gonna be the first time in a long time.
[AGENT][POSITIVE] Wow.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] That's cold, that you guys consider that cold.
[CUSTOMER][NEGATIVE] Oh my God, we consider that blizzard. Are you kidding me?
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] That's funny.
[AGENT][NEUTRAL] OK, what's my, so this brochure is.
[AGENT][NEUTRAL] 22,630 parenthesis FL-0124
[CUSTOMER][POSITIVE] OK, 0124. All right, thanks. Alright, you take care. All right, bye bye.
[AGENT][POSITIVE] Yeah, of course, yeah, have a good day.