AccountId: 011433970860
ContactId: 4009b22a-8c07-4aa7-a8c6-af01ba2e4fc8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33270 ms
Total Talk Time (AGENT): 20469 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/25/4009b22a-8c07-4aa7-a8c6-af01ba2e4fc8_20250425T15:07_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APO. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No.
[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line disconnecting the call.