AccountId: 011433970860
ContactId: 3fcd20e2-2c48-40c4-b75c-cc380dd99b5a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18139 ms
Total Talk Time (AGENT): 4230 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/3fcd20e2-2c48-40c4-b75c-cc380dd99b5a_20250605T15:27_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.