AccountId: 011433970860
ContactId: 3f9fc155-ee27-4de9-a070-4858756d02c9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5559 ms
Total Talk Time (AGENT): 4400 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/3f9fc155-ee27-4de9-a070-4858756d02c9_20250519T18:47_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?