AccountId: 011433970860
ContactId: 3f7fdaf2-c0b5-471b-a9b4-f3f8a05b5e87
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32290 ms
Total Talk Time (AGENT): 2950 ms
Total Talk Time (CUSTOMER): 6101 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/3f7fdaf2-c0b5-471b-a9b4-f3f8a05b5e87_20250304T18:27_UTC.wav
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[AGENT][NEUTRAL] Calling American Public Life, this is [PII]. How can I?
[CUSTOMER][NEUTRAL] Hi, I'm calling to verify eligibility for a patient.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.