AccountId: 011433970860
ContactId: 3f7ad35c-f7cc-4629-b2ad-58074685d32a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 327179 ms
Total Talk Time (AGENT): 157812 ms
Total Talk Time (CUSTOMER): 135991 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/3f7ad35c-f7cc-4629-b2ad-58074685d32a_20250521T16:08_UTC.wav
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[AGENT][POSITIVE] We one of these gracias mare apeleiamalis and kepoarte.
[CUSTOMER][NEUTRAL] Oh [PII] when know come with us me like a mandopo when I you didn't go tatata quero.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] He travajour on uroses the vida erncaviola de seuro so.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh, congopoidarte is the tiero de la poli laarjeta.
[CUSTOMER][NEUTRAL] Clos.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Seuno the asicincoo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] You can almost see you almost did.
[CUSTOMER][NEUTRAL] Nay Sierra.
[AGENT][NEUTRAL] OK. I
[AGENT][NEUTRAL] But the rape numero de la Polia.
[CUSTOMER][NEUTRAL] Cerrodos Seuno unoiee cincocho.
[AGENT][NEUTRAL] OK gracias equal la penasmiento de seor favor.
[CUSTOMER][NEUTRAL] Perrosieta di mino esciento esentainco.
[AGENT][NEUTRAL] OK, Iamb puervarexion de la casa.
[CUSTOMER][NEUTRAL] [PII] Rosinco no way the [PII] trevento.
[AGENT][NEUTRAL] OK, grasses Iambianumo de talenosila yada tata yos dead.
[CUSTOMER][NEUTRAL] Treserocincoo oh yeah rese rocinco siete cuatrosier rentaosie poque no no.
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It can be nothing on email is there is this policies on the Sutrabajo the last Mercedes management.
[CUSTOMER][NEGATIVE] Uh no.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] It's unapolisastatinapolia Secondaria de gap.
[AGENT][NEUTRAL] Eambient unapolis uh the accidente pen with chicken.
[CUSTOMER][NEUTRAL] So it it it's OK toy on the it's APL is on gap.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] Pooquesebu in contract.
[CUSTOMER][NEUTRAL] And don't say aura no send it queseuro then go to then I already what is soy.
[AGENT][NEGATIVE] They lost Mercedes management as soon apolia Secondaria to check it out.
[AGENT][NEUTRAL] In Laa Gordon's Prince Barn.
[CUSTOMER][NEUTRAL] Eta ta ta quetoyamandote aria.
[AGENT][POSITIVE] Exactly. We check out a look.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] What's that moment deto?
[AGENT][NEUTRAL] Ila Segu's principal Pareseque as United Healthcare.
[CUSTOMER][NEUTRAL] Unite.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So OK, OK, to say look at united no my go condo lapolidala do that is lala united either [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Exactly.
[CUSTOMER][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] In puede polia de Apele the gap condova or atten medical simply insignia uh simplemente ena latheta de Apeli con la tarta de united.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] Itambienta nemos on website i era cuenta polo la lo beneficials in la polia de gap itambiente accidente peronenesisitamoun email and la sistema que quelopogo.
[CUSTOMER][NEUTRAL] OK, 20.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] C Min Nombre.
[CUSTOMER][NEUTRAL] [PII] in aidocorrido junto nancy era [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] C.
[AGENT][NEUTRAL] OK, yeah, that is quere has on a cuenta is
[AGENT][NEUTRAL] Is uh Poaerona uinta.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Secured Ponto I am a public pontoon.
[CUSTOMER][NEUTRAL] See aquita see get time.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I get another head I get to be.
[AGENT][NEUTRAL] OK, I see. You see, um.
[CUSTOMER][NEUTRAL] It no the united on no gayama nod.
[AGENT][NEUTRAL] No sofa is not the name of land pharmacy on the unitederoue check out conel departmental derecosoumanos in [PII] yeah you naidarte uh paraconsegela and Pharmacion the united.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See, see the way.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Yeah can get and go mucha gracia.
[AGENT][NEUTRAL] Isn't seal massing arena.
[CUSTOMER][NEUTRAL] No, no, that way.
[AGENT][NEUTRAL] Gracias pale queue.
[CUSTOMER][NEUTRAL] A what?
[AGENT][POSITIVE] Gracious bye.