AccountId: 011433970860
ContactId: 3f64b95a-5cb3-4bb6-8bd5-e1e660080600
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 60299 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 10547 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/3f64b95a-5cb3-4bb6-8bd5-e1e660080600_20250617T21:10_UTC.wav
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[CUSTOMER][NEUTRAL] And she's Russian.
[CUSTOMER][NEUTRAL] She's Russian.
[CUSTOMER][NEUTRAL] Mmm.
[CUSTOMER][NEUTRAL] Well, I should have known by the name.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Yeah, I don't, I don't know what this is doing.
[CUSTOMER][NEGATIVE] Oh no.