AccountId: 011433970860
ContactId: 3f5d7951-7e2a-43d8-97ad-825038b09308
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12609 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1109 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/3f5d7951-7e2a-43d8-97ad-825038b09308_20250113T15:03_UTC.wav
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[CUSTOMER][NEUTRAL] Uh