AccountId: 011433970860
ContactId: 3f28f222-9d44-4155-947f-c8ae54bd8efd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21610 ms
Total Talk Time (AGENT): 9509 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/3f28f222-9d44-4155-947f-c8ae54bd8efd_20250319T16:00_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?