AccountId: 011433970860
ContactId: 3f1c9755-1ed3-4a01-99dd-9eba6dc76f8a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 352040 ms
Total Talk Time (AGENT): 148432 ms
Total Talk Time (CUSTOMER): 138553 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/3f1c9755-1ed3-4a01-99dd-9eba6dc76f8a_20250307T21:16_UTC.wav
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[AGENT][NEUTRAL] We're gonna start this I'm gonna pay.
[CUSTOMER][POSITIVE] Uh, policy number is good.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] On
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] It's the queer a claim is the the
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] They, they wanna visit [PII].
[CUSTOMER][NEUTRAL] But yeah that's a temple.
[AGENT][NEUTRAL] OK, for apple.
[CUSTOMER][NEUTRAL] Its [PII].
[AGENT][NEUTRAL] on.
[AGENT][NEUTRAL] M
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So [PII] is a port for verific sole.
[CUSTOMER][NEUTRAL] [PII] uh lacion is [PII] the [PII] and sindores the [PII].
[AGENT][POSITIVE] gracias to informacion units electronico uh cuti sociapolis.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mucha gracia [PII] is the overseas from [PII] correct.
[CUSTOMER][NEUTRAL] 2.
[AGENT][NEUTRAL] You know [PII].
[AGENT][NEUTRAL] Orrecuerda cuandorosino.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Is the
[CUSTOMER][NEUTRAL] It er er quattro venti.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Says the permit the member for and the lamo is the.
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] OK, so the connection for your answer.
[CUSTOMER][NEUTRAL] Uh, or mayo, um.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] cancellation mayo you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The the.
[AGENT][NEUTRAL] Permit was.
[CUSTOMER][NEUTRAL] Yeah, we mark a broken also la.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Claro [PII] uh see there's a first tournament uh uh senor Lopez and not in la system.
[CUSTOMER][NEUTRAL] OK, uh, a building er los codios me mandado undocumentomicorreoardo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, and the cao senorlopelocupore in bioses adoacer por correoreajo de certiva apareltino de cuatro.
[AGENT][NEUTRAL] That she says I.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Prevent tuna.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Connomira la visa el el re dress yes even statement as the mayo.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Because this [PII] when when you sitiatura no.
[AGENT][NEUTRAL] Esti uh this the entre.
[AGENT][NEUTRAL] The Novemberres as els.
[CUSTOMER][POSITIVE] Oh, OK, cause she's so active.
[AGENT][NEUTRAL] See, when a queerestacion ala direction in nosta con uh senor Lopez you know the direction and the man the rest.
[CUSTOMER][NEUTRAL] Oh, is this uh EA Inc PO box tuo cuatro.
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] Uh, no males mando este yeah.
[AGENT][NEUTRAL] Uh CCS I will continue to all the diagnosticosip prose sees is a la.
[CUSTOMER][NEUTRAL] Uh, the, the cho est to not los coos este villa Martine lo que recivi queviendo la la visa los examinees.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Uh-huh, uh-huh.
[CUSTOMER][NEUTRAL] Yeah, it the pero I, er, los examines per chago me que marque me mepaso los codigos for telefono loco had los crivirao waser compluma.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh uh.
[AGENT][NEUTRAL] Permita progress informacion anti antismos of a
[AGENT][NEUTRAL] Acceptar informacvias la the regulation is in a polio is a pos is a contact to con la clinica de logano on the contiguous information poresto.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] One, you make money on names make your voices.
[CUSTOMER][NEUTRAL] I'm.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, sertos.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mm.