AccountId: 011433970860
ContactId: 3eff0fd1-74a5-480a-847e-e7a76e827e7b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63799 ms
Total Talk Time (AGENT): 11649 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/3eff0fd1-74a5-480a-847e-e7a76e827e7b_20250502T17:05_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.