AccountId: 011433970860
ContactId: 3ebd2fdf-1c23-4c2d-b9a5-bebbe8b97918
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10140 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2981 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/01/3ebd2fdf-1c23-4c2d-b9a5-bebbe8b97918_20250201T14:22_UTC.wav
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[CUSTOMER][NEUTRAL] On contact APL care.