AccountId: 011433970860
ContactId: 3eb85bd0-8dba-4bcc-91fa-9287f8e1ecfb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 303720 ms
Total Talk Time (AGENT): 20999 ms
Total Talk Time (CUSTOMER): 3249 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/3eb85bd0-8dba-4bcc-91fa-9287f8e1ecfb_20250508T19:32_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] I'm not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one in the line is connecting the call.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold