AccountId: 011433970860
ContactId: 3e8db6bd-e763-410f-88bd-f626e8f4d240
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22219 ms
Total Talk Time (AGENT): 12538 ms
Total Talk Time (CUSTOMER): 10096 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/3e8db6bd-e763-410f-88bd-f626e8f4d240_20250224T13:24_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] My name is [PII]. Last name is is [PII].
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Am I audible to you?
[AGENT][NEUTRAL] Hello. If there's anyone there, I'm very sorry, but I am not able to hear any sound on my end of the call.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Not not audible to you?