AccountId: 011433970860
ContactId: 3e55d679-e87e-4fe2-97ec-f40410688876
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10539 ms
Total Talk Time (AGENT): 5630 ms
Total Talk Time (CUSTOMER): 509 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/3e55d679-e87e-4fe2-97ec-f40410688876_20250328T18:31_UTC.wav
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[AGENT][NEUTRAL] Morning. Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello, is there anyone there?
[CUSTOMER][NEUTRAL] Yes, Mr