AccountId: 011433970860
ContactId: 3dfacefc-18ef-4991-99dd-e20521c13377
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 43619 ms
Total Talk Time (AGENT): 16081 ms
Total Talk Time (CUSTOMER): 21838 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/3dfacefc-18ef-4991-99dd-e20521c13377_20250528T18:58_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] That's just me I'm at American Public Life, you know Monico.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] So you wanna.
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] See Jose.
[CUSTOMER][NEUTRAL] And so I seen that.
[AGENT][NEUTRAL] No, no, just almost American public life.
[CUSTOMER][NEUTRAL] Uh, Peron
[AGENT][NEUTRAL] Um, La Companacma American Public Life.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh, see nothing and numerquivocado.
[CUSTOMER][POSITIVE] OK, the coupon I go you want me.
[AGENT][NEUTRAL] You know that that's the one there.
[AGENT][NEUTRAL] Right.