AccountId: 011433970860
ContactId: 3dd009a7-ec6f-45b1-8ddb-35babd7e4851
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29840 ms
Total Talk Time (AGENT): 13580 ms
Total Talk Time (CUSTOMER): 9999 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/3dd009a7-ec6f-45b1-8ddb-35babd7e4851_20250530T20:46_UTC.wav
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[AGENT][NEUTRAL] APL, this is [PII].
[CUSTOMER][NEUTRAL] Hey [PII], is [PII] available please? [PII].
[AGENT][NEUTRAL] Uh, let's see. I think she is in a meeting.
[AGENT][NEUTRAL] Uh, yeah, she's in a meeting right now.
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright, I will shoot you an email then.
[AGENT][NEUTRAL] Can someone else help you or?
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, I need to speak to [PII] alright.
[AGENT][NEUTRAL] I really think.
[CUSTOMER][POSITIVE] Thank you
[CUSTOMER][NEUTRAL] Bye.