AccountId: 011433970860
ContactId: 3dbe6615-0b4e-42c8-8931-15c9640d734a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31889 ms
Total Talk Time (AGENT): 7698 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/3dbe6615-0b4e-42c8-8931-15c9640d734a_20250320T15:31_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?