AccountId: 011433970860
ContactId: 3dacd0a0-7151-4544-8985-58fe030a1a0e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15319 ms
Total Talk Time (AGENT): 7850 ms
Total Talk Time (CUSTOMER): 4220 ms
Interruptions: 0
Overall Sentiment: AGENT=3.3, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/3dacd0a0-7151-4544-8985-58fe030a1a0e_20250512T19:15_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, I'm trying to see if an authorization is required.
[AGENT][NEUTRAL] Um, all of our plans are secondary or supplemental, so we don't require a prior off.
[CUSTOMER][POSITIVE] Oh, perfect, thank you so much.
[AGENT][POSITIVE] Thank you. Bye bye.