AccountId: 011433970860
ContactId: 3d7a8b89-8124-47b0-b3c1-f1a2fd3f7cb0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 220360 ms
Total Talk Time (AGENT): 59689 ms
Total Talk Time (CUSTOMER): 107694 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/21/3d7a8b89-8124-47b0-b3c1-f1a2fd3f7cb0_20250321T13:55_UTC.wav
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[AGENT][NEUTRAL] That's just American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Oh [PII] [PII] when the aminobresk as a representante deedna er seguroo er masters in the monitor the tirena mean el motil oh yes er junto conno and the moment [PII] kitienne er tel seguro con sine argoes to the suna cordina the beneficios.
[CUSTOMER][NEUTRAL] Uh porlotanto er necessitaria port for quemepo are a inquefelasa so it just a canel in in momento conosopoes er pre verification bring that information.
[AGENT][NEUTRAL] See that um policy number of the police.
[CUSTOMER][NEUTRAL] En polia querio is zero ocho zero uno.
[AGENT][NEUTRAL] No, it's no depolia senora Maritza titaste.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Um, abajo manauno's numeralsinan andres and Miete or eme leocho me pue that is a numeral.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] So uno get this a part of patient uno that you doing.
[AGENT][NEUTRAL] Silosos.
[CUSTOMER][NEUTRAL] OK, seroone.
[CUSTOMER][NEUTRAL] Quatro say.
[CUSTOMER][NEUTRAL] Cinco C.
[CUSTOMER][NEUTRAL] Unocinco.
[CUSTOMER][NEUTRAL] A L Ocho.
[AGENT][NEUTRAL] Gracias
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] In eroticincosincuentieti.
[CUSTOMER][NEUTRAL] Peruetapolita me no de miposo.
[AGENT][NEUTRAL] Mhm, see, the minimize a momento.
[AGENT][NEUTRAL] In a numeral telephone.
[CUSTOMER][NEUTRAL] Put me to memoindo.
[CUSTOMER][NEUTRAL] Mira el ochoeo says stringosteocho scentedos.
[AGENT][NEUTRAL] yes
[AGENT][NEUTRAL] The minimize a moment.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK, so conestapolisaquet no sotrosesunegro um secondario um esunegro gap, so no.
[AGENT][POSITIVE] Lepo peso la polisao reno no de demosaecor dina beneficios.
[CUSTOMER][POSITIVE] Ah, in the end of valet perfecto see see meloporias bring that the er.
[AGENT][NEUTRAL] Sillapoli and peso uno unodos mildeinue.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] My perfect me and Mali which is great.
[AGENT][NEUTRAL] See the Nada Alcommas.
[CUSTOMER][NEUTRAL] No, Ioero which is vigenteto.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][POSITIVE] OK perfect just information.
[AGENT][NEUTRAL] Claquepasemia is American Public Life bye.
[CUSTOMER][POSITIVE] Good you.
[CUSTOMER][NEUTRAL] I