AccountId: 011433970860
ContactId: 3d761417-75bb-45df-8832-b482b900b938
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 71410 ms
Total Talk Time (AGENT): 21547 ms
Total Talk Time (CUSTOMER): 17230 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/3d761417-75bb-45df-8832-b482b900b938_20250528T21:10_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, ma'am. I was trying to find a dentist that is in that network with y'all close to where we live, and I called the dentist and they told me that they weren't familiar for, for y'all, but to call y'all to see if who y'all was in network with.
[AGENT][NEUTRAL] Sure.
[AGENT][NEUTRAL] Sure, yeah, we can get your policy pulled up and uh take a look at that. I will say we do have a link on our website uh where you can put in a zip code or a city and it will put in um.
[AGENT][NEUTRAL] Like it will find a local providers to you um and I'll also say as well if there's ever any confusion regarding.
[CUSTOMER][NEUTRAL] Are you still there?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.