AccountId: 011433970860
ContactId: 3d636e00-4f31-4175-a851-e71ca03386c6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42189 ms
Total Talk Time (AGENT): 18302 ms
Total Talk Time (CUSTOMER): 15640 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/3d636e00-4f31-4175-a851-e71ca03386c6_20250115T15:23_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[CUSTOMER][NEUTRAL] Hey, good morning, good morning. What is your, um, this is [PII] from Baptist Hospital. What is your um email address again please for the providers to ask you guys something?
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Yeah, our email address is [PII]
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] All right. OK, thank you.
[AGENT][POSITIVE] Yeah, my pleasure. Thank you.
[CUSTOMER][NEUTRAL] Bye bye.
[AGENT][NEUTRAL] Bye bye.