AccountId: 011433970860
ContactId: 3d42a6c8-e3b0-49a1-920e-26f0a8288653
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 396980 ms
Total Talk Time (AGENT): 138536 ms
Total Talk Time (CUSTOMER): 151760 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/3d42a6c8-e3b0-49a1-920e-26f0a8288653_20250225T14:53_UTC.wav
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[AGENT][NEUTRAL] Gracia American Public Lifeminores [PII].
[CUSTOMER][NEGATIVE] Well I'm moneycare Camila estre chasoque to demiuro gonna pele esto the pore.
[AGENT][NEUTRAL] See what is the number of the police.
[CUSTOMER][NEUTRAL] Let me proceed.
[CUSTOMER][NEUTRAL] Oh, at the one.
[CUSTOMER][NEUTRAL] Mm, the quadron.
[CUSTOMER][NEUTRAL] Tres Quattro or.
[AGENT][NEUTRAL] It sofana immiento.
[CUSTOMER][NEUTRAL] I bringmero and nero and minoso and cinco.
[AGENT][NEUTRAL] Right, yes, is a telephone.
[CUSTOMER][NEUTRAL] El elmio all the posse number he throw the single.
[AGENT][NEUTRAL] Um, and so yeah.
[CUSTOMER][NEUTRAL] Ino say unosieto in the cuatro or justiete trainco.
[AGENT][NEUTRAL] OK, in medijoquesayamandore clamoqueennego.
[CUSTOMER][NEUTRAL] The as a place to go, um, our er unaitanendo que Doctor [PII] LDS is is er creque el claim to car dega memorial.
[CUSTOMER][NEUTRAL] Or they think.
[AGENT][NEUTRAL] OK, the minimize the momentum.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Siesta so la poliasuan no cure las consultas poreso ennego um cure processed and no medical prolas consultas no.
[CUSTOMER][NEUTRAL] Mm, OK, forget esto una consultan miento una intervention to pier is nostaguna saluto.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No, mm mm, in consultta insecurevajoapolisa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, why not it's like a lamera preta ila sela prejunta era so quest diagnostic.
[CUSTOMER][NEUTRAL] It's the let it out I mean no anto bills the say the says the sciento cuarinareo getbien dollar is noes.
[AGENT][NEUTRAL] Colette yeah.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEGATIVE] A lot of the sin.
[AGENT][NEUTRAL] Ochoc de pasalde.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So no, nothing on that but er yes lamo de queten no parasesposo.
[CUSTOMER][NEUTRAL] No, it's part of me. You send me numbers.
[AGENT][NEUTRAL] OK, so quino tengo nunrelamo de quest, um.
[AGENT][NEUTRAL] Conquest baemarlesayosque bienel relamo porcorreo um I like directiones atra toarta yes is polite meiolovadara a yospaque and bien relamo porquenamos redo nada ais osmananusrelamos electronicamente pero remente nose conquest porque no egan so youquemandalo por correo or porfax.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, that, and is that.
[AGENT][NEUTRAL] Porque la poli uh-huh la polia ube lolaios noneesita moana reclaacion.
[CUSTOMER][POSITIVE] Yeah, perfect. So E for ultimo tango ultra bill quetambien the memorial home in fusion.
[CUSTOMER][NEUTRAL] Uh, Porciendosaolares el [PII] is a statement date.
[AGENT][NEUTRAL] OK, so cemente el Diaque lembiaron um el el el statement notine la fecha de servio.
[CUSTOMER][NEUTRAL] It for.
[AGENT][NEUTRAL] But in my family.
[CUSTOMER][NEUTRAL] The service el Dijobre.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] OK in a moment.
[AGENT][NEUTRAL] It's the Greta sage.
[CUSTOMER][NEUTRAL] It's uh it's a fecha salli and lia delo pipe puelapias condi mi casa.
[AGENT][NEUTRAL] Oh, OK, porqueteno barrios clamos Paisa cheque Santagados, um.
[CUSTOMER][NEUTRAL] Uh, it's a claim for
[CUSTOMER][NEUTRAL] Theyciendo theocho gonnaaocho it's a mono.
[AGENT][NEUTRAL] Is a nombre the quisaman and dolvi this.
[CUSTOMER][NEUTRAL] And memorial Home infusion.
[AGENT][NEUTRAL] Home and fusion. OK, I mean I must say on the porque barrios questanakiles.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so it's the primerora de patolojia.
[AGENT][NEUTRAL] on
[AGENT][NEUTRAL] No, so no ego el el the home in fusion is the macelomismoque conquestesiamarlesayosi the jalesaverquetinerocommoseario paquenos and bien el relamo.
[CUSTOMER][NEUTRAL] OK, let, can me and por correo for facts, no.
[AGENT][NEUTRAL] See con con uh memorial aos los mandanorfas conquest no mandanlos documentcumentosorfaxlo mandan porcorreo.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][POSITIVE] Yeah, one solo in the same gracias.
[AGENT][NEUTRAL] Ina commas.
[CUSTOMER][NEUTRAL] Get nonama get on one.
[AGENT][NEUTRAL] One I'm at American Public Life bye.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] That.