AccountId: 011433970860
ContactId: 3d2f26ed-f1ce-4a03-9e0f-f948e14d9506
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 294510 ms
Total Talk Time (AGENT): 140078 ms
Total Talk Time (CUSTOMER): 104742 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/3d2f26ed-f1ce-4a03-9e0f-f948e14d9506_20250516T18:34_UTC.wav
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[AGENT][NEUTRAL] That's just me in my American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] See what are this yo porquey teno una facto you know examine can para una coopia I queria la polia de que is a invoice para cercuberto for appel or for the raquelo teno.
[AGENT][NEUTRAL] See a number depolia.
[CUSTOMER][NEUTRAL] OK, payer ID or group.
[AGENT][NEUTRAL] No, no, when I loss of the.
[CUSTOMER][NEUTRAL] Ah, see, see about then go in hospital the outpatient well in our hospital errodosinco cuatro trenve says uno M A L A iete.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Mmullos.
[AGENT][NEUTRAL] Gracias is a nonacimento.
[CUSTOMER][MIXED] Fabiola Lugo retina siento Augusto Cinco de.
[AGENT][NEUTRAL] Is the number of telephone.
[CUSTOMER][NEUTRAL] Jose Si Sico Nona.
[AGENT][NEUTRAL] Yes, they build um is prote or is.
[AGENT][NEUTRAL] I can mass and Napoli that's not it, OK, is the abbela et deerio.
[CUSTOMER][NEUTRAL] Pardon me. Mhm.
[CUSTOMER][NEUTRAL] No, no, but I mean.
[CUSTOMER][NEUTRAL] See, uh, renta you know cuatro.
[AGENT][POSITIVE] So sadore beneficio queteniapoque squadron.
[AGENT][NEUTRAL] Masera.
[AGENT][NEUTRAL] See, so, so beneficio de cuatromilotilio lao faado socia la reclamacion la pue and no masque yanoi benefiio despole.
[AGENT][NEUTRAL] Palano Pasada.
[CUSTOMER][NEUTRAL] Uh, OK, Iorla fechaipola fecha the lian boys then OK OK no no.
[AGENT][NEUTRAL] Um, loose porquepaquenevi poquito.
[AGENT][NEUTRAL] That cuatro.
[AGENT][NEUTRAL] It's the um quest diagnostics.
[CUSTOMER][NEUTRAL] Ques C.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] I'm gonna ask the moment.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See what it's a
[AGENT][POSITIVE] Cinel beneficio lao estoy so beneficio per lao pasado to alotine despole. So, um, el bino is necessario loqueneesitamos paradosopes opera black con quest is the hardlesaberquenos and bien and relamose quelosenando porcorreolareion in [PII] City.
[AGENT][NEGATIVE] Um, paraqueosa can la reclamacion eas pagamosreamenteososiotequera sela reclamacion buttener quepiiley as primario la coia de loqueos pagaona exacion the beneficios la seuna partevaerla orden del medio quetinel diagnostico necesitamoses informacion tambien.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Um, and because he is my heart come que quest.
[AGENT][NEUTRAL] See yamella quest, um, no masque conquest is es un poquito um basser si no masqueostique diars reclamo porcorreo a la direction the Oklahoma city illa directionesta tra dearjeta.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I study biosos in cargamose pale yo el dro.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][POSITIVE] OK perfect and to says buenola.
[AGENT][NEUTRAL] See mhm I see was a marapi masin.
[CUSTOMER][NEUTRAL] Audita, but of the stenolos.
[AGENT][NEUTRAL] CN el beneficio despole see Pareseque for no alqueillio beneficio de do miti quatro noste so to a 10 elro des pole.
[CUSTOMER][NEUTRAL] Sitas on the.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][POSITIVE] Oh, OK, perfect, bueno muchchi maraza well yeah.
[AGENT][NEUTRAL] See that
[CUSTOMER][NEUTRAL] Well yeah Marin.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, [PII].
[AGENT][NEUTRAL] OK, I see Wenda that's it I'm at American Public Life bye.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Gracias.