AccountId: 011433970860
ContactId: 3d07a249-0513-4041-be65-8f0f6c3671e6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16549 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1587 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/3d07a249-0513-4041-be65-8f0f6c3671e6_20250421T18:55_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.