AccountId: 011433970860
ContactId: 3ccb2aae-f5b9-41cb-a368-09d80efc611f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11779 ms
Total Talk Time (AGENT): 2737 ms
Total Talk Time (CUSTOMER): 2429 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/3ccb2aae-f5b9-41cb-a368-09d80efc611f_20250422T15:19_UTC.wav
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[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Yeah, I can barely hear you.
[AGENT][NEUTRAL] Hey this is [PII].