AccountId: 011433970860
ContactId: 3caec72a-8bdd-4fb4-92e3-da6736d6edd5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 461350 ms
Total Talk Time (AGENT): 225839 ms
Total Talk Time (CUSTOMER): 166500 ms
Interruptions: 2
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/3caec72a-8bdd-4fb4-92e3-da6736d6edd5_20250408T12:29_UTC.wav
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[AGENT][NEUTRAL] Well one of the years.
[CUSTOMER][NEUTRAL] ministrative the Alosiota.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, uh, Renatosablando depart groupons.
[CUSTOMER][NEUTRAL] See, uh-huh.
[AGENT][NEUTRAL] OK, Simale uh mepo desires ellumero the group of coo.
[CUSTOMER][NEUTRAL] Oo.
[AGENT][NEUTRAL] And another is just all plus computer systems.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] My name is, so, um, the last person stand in the group on recio.
[CUSTOMER][NEGATIVE] [PII] no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See loa loqueo nata esque [PII] prime estimates get to a via estamos posandola information the cala so sociados.
[AGENT][NEUTRAL] I loqueseva process information seva um tibiendo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And says even all your benefits or.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Do you hear me?
[CUSTOMER][NEUTRAL] Claro, no porque se sequelas personas no I am revier previado.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Ser recommend person mhm.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Berda quejamedigamira quierra for inviado or confirming direction.
[AGENT][NEUTRAL] Correct, correct, to see in a momento. I say intros information incorrect and a system as I am la la trajeta direction correct that and bio is a correo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEGATIVE] Ecosia mucho mucho malodos mardi mente solicitan arillisa is a prose.
[CUSTOMER][NEUTRAL] Claro, Claro.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, perfect. And to say uh ecomaguareo they said no the telephone or no.
[AGENT][NEUTRAL] It's just me.
[CUSTOMER][NEUTRAL] OK, [PII] persona [PII] milado quejose and or redo paraquete portfoli I don't know OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Chio
[CUSTOMER][NEUTRAL] Much is.
[AGENT][NEUTRAL] You want the.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] Ola yeah.
[AGENT][NEUTRAL] We see the sale to American public life. Come on.
[CUSTOMER][POSITIVE] Being you know me meterheta no problem.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I was a confirmation uh suo um suss.
[CUSTOMER][NEUTRAL] Euno cuatrocinco the chores squad.
[AGENT][NEUTRAL] Machocinco.
[CUSTOMER][NEUTRAL] She
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, serra Mendoza for work in tele.
[CUSTOMER][NEUTRAL] Satire unoia say er cinco cinco cuatro Norway scientocasevenida una unos errocinco do Florida retreos.
[CUSTOMER][NEUTRAL] You mean chose cinco cinco chore.
[AGENT][NEUTRAL] OK, quiz on el problemmajos directiones incuentos in the cussa Benida unidad.
[CUSTOMER][NEUTRAL] Unocro sink.
[AGENT][NEUTRAL] see no need in the system.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] no uh.
[AGENT][NEUTRAL] numerate telefano performersucorre electronicosos.
[CUSTOMER][NEUTRAL] En chose cinco score.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] driving to see it. OK.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] I go [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Open on [PII].
[CUSTOMER][NEUTRAL] Mhm yeah [PII].
[AGENT][NEUTRAL] OK, see [PII] nomino 1 but 3 menosino or Rountu.
[CUSTOMER][NEUTRAL] Oh
[AGENT][POSITIVE] [PII] [PII] perfect.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Soonamo is Mandale uh envierleardon uh service client to to listen and to direction ike leben unen um.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] As as direction actuallyliaelection de la de la direction that as in cus and and and as it was a la ta it was for stenosendosa loque is in unaia de la tao electronics used informac in o.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Your teno la virtual teno la vir la OK exactly mhm.
[AGENT][POSITIVE] Oh, OK, perfect.
[AGENT][NEUTRAL] OK, genobuti talentoseso perfectotina virtual sentences and solicitleserviteque um act in a direction it I mean and and.
[AGENT][NEUTRAL] We're gonna.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, solo so mucha gracia.
[AGENT][NEUTRAL] Just.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] But