AccountId: 011433970860
ContactId: 3ca26244-60ad-413f-94de-a7db5413e50f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 348660 ms
Total Talk Time (AGENT): 196189 ms
Total Talk Time (CUSTOMER): 69257 ms
Interruptions: 1
Overall Sentiment: AGENT=0.9, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/3ca26244-60ad-413f-94de-a7db5413e50f_20250326T15:29_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] On one meannessa.
[AGENT][NEUTRAL] On its way.
[CUSTOMER][NEUTRAL] Um, it's just provedor denar querisimue envier on facts informacionpaciente parala verification in [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and you performing there in the middle of the [PII].
[CUSTOMER][NEUTRAL] Yes, Crono Ocho Otodos or todos.
[AGENT][NEUTRAL] You telephone lake is connected.
[CUSTOMER][NEUTRAL] See no single quattro quadroids quadro size single size.
[AGENT][NEUTRAL] Can I go extension was a director.
[CUSTOMER][NEUTRAL] It's an.
[AGENT][NEUTRAL] One, yes.
[AGENT][POSITIVE] Perfect. I'm put for number.
[CUSTOMER][POSITIVE] T Danny. Excellent.
[CUSTOMER][NEUTRAL] Yeah, la fees noviamitres mio.
[AGENT][POSITIVE] Perfect. which is for verification your sister so she can do uh.
[AGENT][NEUTRAL] Those beneficios can police the uh.
[AGENT][POSITIVE] As correct.
[AGENT][POSITIVE] Perfect. When we was creacionelamander for facts. May I put your perform in the number of facts I'll put in for you.
[CUSTOMER][NEUTRAL] TS Ojo cuatro errono ferro cuatro errocho.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] So cuentro in the specific.
[CUSTOMER][NEUTRAL] Uh, onenea.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Venice. OK, perfect. Venicero uh.
[CUSTOMER][NEUTRAL] OK, uh, my information.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See leformacion de estorental.
[AGENT][NEUTRAL] To put some.
[AGENT][POSITIVE] The police is effective prime.
[AGENT][NEUTRAL] The sin.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, what we doing sin not to signing is beneficial.
[CUSTOMER][POSITIVE] OK, and bonito de cafe de la frequencias.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] a disclaimer. It's a it's just a disclaimer to police that beneficio. They asked the mil salad.
[AGENT][NEUTRAL] in person.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Castro's plan.
[CUSTOMER][NEUTRAL] As your lisa.
[AGENT][NEUTRAL] Uh, no, come on sings beneficio sing.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, let me tell me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] You
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] The poliacure as the unsinto paragastrosparentivoser the loquesta sipulau.
[AGENT][NEUTRAL] The gafrias FMXaso Vassicos gassostaion Socuvius sciento de pea.
[AGENT][NEUTRAL] A gastros my urs.
[AGENT][NEUTRAL] In theon perroonciero a gastus in relation peron gastus and recius.
[AGENT][NEUTRAL] Uh, prosocios is through here estancutos and cuarenta porciento de loque holopolisaprio desa dosesses.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Lacus.
[AGENT][NEUTRAL] Examine on those doses.
[AGENT][NEUTRAL] Uh, by wings is unlosemesis.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Panorami is a full mouth X-rays is quito ungaincoanos.
[AGENT][NEUTRAL] Coronaipuentesos escuerto uno pornos porcadiente.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Eurasparciales escuerto uno porqueda cincoos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, but, um, orto no correverda.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, it's a no cureorto ni nilos implantito cuto.
[CUSTOMER][NEUTRAL] Orthodox.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] are you there?
[CUSTOMER][NEUTRAL] Mm, no, so I mean the way fax for terminal they will call you.
[AGENT][POSITIVE] [PII] perfect to preparing the document on momento.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So now you gonna send it to you get to put.
[CUSTOMER][POSITIVE] You want good you bye bye.